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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephanie Loudon

Stephanie Loudon

June 4, 2025

5  out of  5
rating by Stephanie Loudon
"Barbara was wonderful to work with and made the process very easy! She made it feel like talking to a friend and not an agent! So glad we made the switch to State Farm!"
We responded:
"Stephanie we are glad you are our customer and we are thankful that you shared your experience with Barbara and Jesse Jones State Farm! Jesse"
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Robert Croy

June 4, 2025

5  out of  5
rating by Robert Croy
"I got new insurance to State Farm today a woman was very helpful her name was Barb she helped me get new insurance from Allstate that was charging me way too much money she saved me a lot of money thank you Barb for helping me out"
We responded:
"Robert- we are appreciative you took the time to rate Jesse Jones State Farm with a 5 star review and glad you are our customer! Jesse"
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Gina Mussio

May 22, 2025

5  out of  5
rating by Gina Mussio
"Stephen Bossell was super helpful and efficient! He took the time to explain everything to me and help me choose the best home insurance for my family! Thank you Stephen!"
We responded:
"Gina, we really appreciate your being our customer and very thankful that you shared your positive experience with Stephen! Thank you for the 5 star review of Jesse Jones State Farm. Jesse"
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Jessica Salerno-Shumaker

May 21, 2025

5  out of  5
rating by Jessica Salerno-Shumaker
"I can’t recommend Stephen enough! An expert and friendly professional, he was so helpful in answering all of our questions and explaining everything clearly. I will definitely be recommending him to our family and friends!"
We responded:
"Hi Jessica-It sounds like you had a fantastic experience with Stephen! Positive recommendations like yours can really help others find trustworthy professionals. Thanks for sharing your experience with Stephen and providing Jesse Jones State Farm with a 5 star review! Jesse"
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Jason Fries

May 21, 2025

5  out of  5
rating by Jason Fries
"Had been looking to switch insurance companies. Barbara and all the team I worked with at Jesse Jones State Farm Agency made the whole process very easy to understand and follow."
We responded:
"Hi Jason, glad to see you are our customer now and thankful to have you! We appreciate the kind words and your taking out time to provide Jesse Jones State Farm with a 5 star review! Jesse"
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Michele LaVilla

May 20, 2025

5  out of  5
rating by Michele LaVilla
"Jesse Jones was outstanding!!! He was personable and genuine. He was knowledgeable and was more than helpful with all our random questions. My husband and I were very happy with the quote we were given and he even came back just to help us activate our drive safe beacons. I wish all agents were this friendly and accommodating as Jesse."
We responded:
"Michele, I am thankful that you and your family are my customers. I enjoy spending time with you and I am here to help. Thank you for taking the time to rate Jesse Jones State Farm with a 5 star review!!! Jesse"
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Brooke Quince

May 20, 2025

5  out of  5
rating by Brooke Quince
"Always so friendly, helpful and easy to work with!!"
We responded:
"Brooke-thank you for the kinds words and rating Jesse Jones State Farm with a 5 star review! We are thankful you are our customer. Jesse"
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Wanda Heger

May 19, 2025

5  out of  5
rating by Wanda Heger
"I called Jesse Jones State Farm Insurance Agent today. Stephen was very quick with getting me a quote. I received great customer service and he quoted me a price I couldn't resist. I switched my insurance company immediately. Thank you Stephen !"
We responded:
"Wanda, Thanks for sharing your experience with Stephen! We appreciate your taking the time to rate Jesse Jones State Farm with a 5 star review! We are glad that you are our customer. Jesse"
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Talina P

May 19, 2025

5  out of  5
rating by Talina P
"Stephen is great to work with and super patient despite me being a little hectic with my schedule. Great guy to talk to and thrilled to have an amazing agent who’s taken a serious amount of stress off my shoulders. The agency works together to solve problems, and not to mention my price/quotes seem almost impossible! Thank god they contacted me and saved me from the painstakingly high price from my prior insurance provider. If you don’t know who to call, call in and ask for Stephen. It’s incredible rare to find personable people who talk to you like a real person especially in this field. I won’t consider another agent, or agency. Just do the quotes and the comparisons speak for themselves."
We responded:
"Talina, It sounds like you had a fantastic experience working with Stephen and Jesse Jones State Farm! It's great to hear that he was patient and understanding despite your hectic schedule, and that he was able to alleviate a lot of your stress. The fact that the agency works collaboratively to solve problems and provides competitive quotes is definitely a huge plus. Your recommendation to reach out to Stephen will surely help others looking for a reliable agent. Personal connections in the insurance field can make a big difference, and it's wonderful that you found someone who communicates in such a personable way. Thank you for sharing your positive experience! And certainly we appreciate your 5 star review! Jesse"
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Kaleigh Bell

May 17, 2025

5  out of  5
rating by Kaleigh Bell
"Jesse is exceptional! He’s not only knowledgeable, but also very friendly and willing to go the extra mile to help his customers. Highly recommend!"
We responded:
"Kaleigh-thanks for rating Jesse Jones State Farm with a 5 star review. I am thankful you are my customer!!! Jesse"
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Cody Pflieger

May 15, 2025

5  out of  5
rating by Cody Pflieger
"Great service gave me a lot of options which were all super affordable."
We responded:
"Cody I'm glad to hear that you had a positive experience! If you need help finding more options or have any specific questions, feel free to ask! Thanks for the 5 star review! Jesse"
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Jonathan Bossell

May 12, 2025

5  out of  5
rating by Jonathan Bossell
"Stephen helped me with not only a life insurance policy, but as well as car insurance! He is extremely helpful and takes you through the steps necessary to inquire insurance of any kind! I highly recommend seeing him for any insurance needs!"
We responded:
"Jonathan-we are thankful that you took the time to rate Jesse Jones State Farm with a 5 star! We attempt to protect all of our customers and their families with life insurance. Thank you for being our customer and sharing your experience with Stephen. Jesse"
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Erin Barns

May 10, 2025

5  out of  5
rating by Erin Barns
"I've had a fantastic experience working with Jesse Jones. From day one, Jesse has been professional, knowledgeable, and incredibly responsive. Whether I had questions about my auto or renters insurance, needed help filing a claim, or just wanted guidance on the best coverage options, Jesse always took the time to explain everything clearly and with genuine care. What sets Jesse apart is the personal attention and dedication he gives to his clients. He goes above and beyond to make sure things are handled quickly and smoothly, and he's always just a phone call away. It's rare to find someone so reliable and easy to work with. I feel confident knowing Jesse is on my side and highly recommend him to anyone looking for a trustworthy and dependable insurance agent!"
We responded:
"Erin, Thank you for taking the time to share such kind words about your experience with me and Jesse Jones State Farm! I am blessed and thankful that you are my customer. I am glad that you feel comfortable reaching out to to discuss protecting what matters to you the most. I look forward to seeing you real soon. Thank you for the 5 star review!!! Jesse"
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Nicholas Graham

May 1, 2025

5  out of  5
rating by Nicholas Graham
"Stephen was very friendly and easy to deal with. Process of switching insurance companies was seamless and Stephen was available to answer any and all questions I had. Thank you for your professionalism."
We responded:
"Nicholas, It sounds like you had a great experience working with Stephen! Having a friendly and knowledgeable representative can make the process of switching insurance much smoother. If you have any specific questions or need further assistance regarding insurance or anything else, feel free to ask! Thanks for giving Jesse Jones State Farm a 5 star rating! Jesse"
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Charlie (Charlie)

April 30, 2025

5  out of  5
rating by Charlie (Charlie)
"Great service!"
We responded:
"Thanks for the 5 star review of Jesse Jones State Farm! Jesse"
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Kylee Marie

April 26, 2025

5  out of  5
rating by Kylee Marie
"Barbara was fantastic and so helpful! Highly recommend if you’re in the Lancaster area!"
We responded:
"Kylee, Thank you for sharing your experience with Barbara. We appreciate your 5 star review of Jesse Jones State Farm. Jesse"
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Harold K

April 25, 2025

5  out of  5
rating by Harold K
"Jesse is an outstanding agent and an asset to State Farm. He is very approachable, down-to-earth, customer-focused, and knowledgeable about State Farm's wide range of products and services. I recently had a meeting with him and he went above-and-beyond in providing me with information and options regarding my insurance needs. I highly recommend Jesse and his team!"
We responded:
"Harold-so glad to meet with you. I appreciate you taking the time to share this kind review and rating Jesse Jones State Farm with a 5 star review. Jesse"
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Kelsey Halle

April 24, 2025

5  out of  5
rating by Kelsey Halle
"Barb was very helpful and got me taken care of super quickly! :)"
We responded:
"Kelsey, Thanks for sharing your experience with Barb! We are thankful you took the time to give Jesse Jones State Farm a 5 star review! Jesse"
Profile photo of Jay Barns

Jay Barns

April 22, 2025

5  out of  5
rating by Jay Barns
"Jesse Jones is a fantastic agent! I’ve known Jesse and his wonderful team for 2 years! I am delighted to say my wife and I both have several polices with his agency. He was able to save us an immense amount of money each year on car, renters, life insurance etc. Jesse is extremely outgoing, calm, sincere and has such a genial character. Likewise, his team bestows great costumer service and full transparency. Thus, they’re always available to answer questions, find the best rates as well as providing genuine advice. We were fortunate enough to meet Jesse at a State Farm event years ago. Further, we have developed a great friendship outside of just the office. Jesse creates a healthy relationship dynamic with his clients. There are many great agents in central Ohio or just outside of it. Yet, Jesse is the cream of the crop and I’d recommend checking out his agency."
We responded:
"Jay-I really appreciate the kind words and appreciate you and Erin being my customers even more. The fact that you took the time to give Jesse Jones State Farm a 5 star review speaks volumes about your character!. I look forward to seeing you real soon. Jesse"
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Kevin Smith

April 15, 2025

5  out of  5
rating by Kevin Smith
"Barbara, was very helpful and assisted us with multiple policies. She was easy to get a hold of and had great communication. We will refer anyone we come across needing insurance. Awesome experience!"
We responded:
"Kevin, Thanks for rating Jesse Jones State Farm with a positive 5 star review! We are glad to hear of your positive experience with Barbara. Thanks for being our customer. Jesse"
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Braeden Coleman

March 31, 2025

5  out of  5
rating by Braeden Coleman
"Jesse was very nice and easy to work with. He wants what's best for you and doesn't try to upgrade you for insurance that you don't need. He is incredibly easy to talk to and time goes really quick. I will be going back for future insurance needs later on."
We responded:
"Braeden, I am glad to hear that you had a positive experience and that you will consider Jesse Jones State Farm for your future insurance needs. I appreciate your 5 star review!!! Jesse"
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Heather Simcox

March 27, 2025

5  out of  5
rating by Heather Simcox
"We switched insurances after 22 years to State Farm! I can say that Barbara was very friendly, explained what to expect, and had everything we needed to start and process our new insurance by the time we got there. This made the process very quick and easy! I’m happy so far with State Farm and would recommend them if you are looking g for new insurance with fun friendly faces!!"
We responded:
"Heather-we are glad you are now our customer. I enjoyed getting to know you and I certainly appreciate your taking the time to give Jesse Jones State Farm a 5 star review!!! Jesse"
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Kyle Walton

March 5, 2025

5  out of  5
rating by Kyle Walton
"Barbara was fantastic in providing great communication and arrangement during my transition to State Farm."
We responded:
"It sounds like Barbara provided excellent support during your transition to State Farm! If you have any specific questions or need further assistance related to your experience or State Farm services, feel free to ask! Thanks for the 5 star review! Jesse"
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Janet George

January 31, 2025

5  out of  5
rating by Janet George
"Being on a fixed income I needed to lower my car insurance. I spent two days going over different rates from different companies. I decided on State Farm insurance because I had their coverage years ago and was very satisfied with them. They were going to save me so much money on my car insurance that I decided to see what they could do with my homeowners insurance also. Thanks to Jesse"
We responded:
"Janet, we are glad to have you back at Jesse Jones State Farm. I enjoyed sitting down with you and working on your account. Getting better coverage on auto insurance and saving is a great outcome. Thank you for rating Jesse Jones State Farm with a 5 star review. Jesse"
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Katie

January 29, 2025

5  out of  5
rating by Katie
"We had a great experience! After frustration with another company, Barbara made the process super easy and was so nice to work with. Thanks again!"
We responded:
"It sounds like you had a wonderful experience working with Barbara! It's great to hear that she made the process easy and enjoyable for you after your frustrations with another company. If you have any specific questions or need assistance with anything related to your experience, feel free to ask! Jesse"